Return Policy

At Akira, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible. Please review the following policy for information on how to return an item

1. Eligibility for Returns

• Time Frame: Items must be returned within 30 days of the original purchase date.
• Condition: Items must be in new, unused condition with all original tags, packaging, and accessories. Items that show signs of wear, damage, or alteration may not be eligible for return.
• Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation email, is required for all returns.

2. Non-Returnable Items

• The following items are not eligible for return:
• Final sale items
• Gift cards
• Personalized or custom-made products
• Items marked as non-returnable at the time of purchase

3. Return Process
To return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [insert contact details] to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and return instructions. Returns without an RA number will not be accepted.
3. Ship the Item: Package the item securely in its original packaging, including all tags and accessories. Clearly write the RA number on the outside of the package. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method, as Akira is not responsible for lost or damaged returns.
4. Processing the Return: Once we receive and inspect the returned item, we will process your return within 5-7 business days. If the return is approved, we will issue a refund to your original payment method. Please note that shipping charges are non-refundable.

4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. This ensures that you receive the item you want as quickly as possible.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [insert contact details]. Provide your order number and a description of the issue, along with photographs if possible. We will work with you to resolve the issue promptly, including offering a replacement or refund as appropriate.

6. International Returns
For international returns, please follow the same return process. Please note that customers are responsible for all return shipping costs, duties, and taxes. Akira is not responsible for any customs or import charges incurred during the return process.

7. Updates to Return Policy
Akira reserves the right to update or modify this return policy at any time without prior notice.