Warranty Policy
At Akira, we stand behind the quality and craftsmanship of our products. We offer a comprehensive warranty policy to ensure that our customers can ride with confidence, knowing that they are covered in case of any manufacturing defects. Please read the following warranty policy carefully to understand what is covered and how to make a claim.
1. Warranty Coverage
Mountain Bike Frame Protection
Duration: 2 years from the date of purchase.
Coverage: This warranty covers manufacturing defects in materials and workmanship under normal use and maintenance. This includes issues such as adhesive failure, material delamination, or peeling of the protective film.
Exclusions: This warranty does not cover damage resulting from improper installation, misuse, neglect, accidents, normal wear and tear, or modifications to the product.
Apparel
Duration: 1 year from the date of purchase.
Coverage: This warranty covers manufacturing defects in materials and workmanship under normal use and maintenance. This includes issues such as stitching failures, fabric tears, and defective zippers.
Exclusions: This warranty does not cover damage resulting from improper care, misuse, neglect, accidents, normal wear and tear, or modifications to the product.
2. Making a Warranty Claim
To make a warranty claim, please follow these steps:
Contact Us: Reach out to our customer service team at [insert contact details] with your original proof of purchase and a detailed description of the issue. Please include photographs if possible.
Review: Our team will review your claim and determine if the issue is covered under our warranty policy. We may request additional information or photographs to assist in the evaluation.
Resolution: If the claim is approved, Akira will repair or replace the defective product at no cost to you. If the exact product is no longer available, we will offer a comparable replacement.
Additional Information
Non-Transferable: This warranty is only valid for the original purchaser and is non-transferable.
Limitations: This warranty is limited to the repair or replacement of the defective product and does not cover any other costs, including but not limited to, shipping, labor, or any incidental or consequential damages.
Governing Law: This warranty policy is governed by the laws of the country in which the original purchase was made.
4. Care and Maintenance
To ensure the longevity of your Akira products, please follow the care and maintenance instructions provided with your purchase. Proper care and maintenance can help prevent damage and extend the life of your products.
5. Updates to Warranty Policy
Akira reserves the right to update or modify this warranty policy at any time without prior notice.
Thank you for choosing Akira. We appreciate your trust in our brand and are committed to providing you with high-quality products and excellent customer service.
